Jim and Lou were a pleasure to work with. They were helpful, personable and efficient. Overall, purchasing my new car from O'Neill's was what you hope all new car purchases should be. The only minor hitches were that my car that O'Neill's was getting from its sister facility (Sullivan's) in Torrington took significantly longer than we expected on the day we came to pick it up based upon some issue on Sullivan's end. That resulted in my having to come back the next day to pick it up, and when I did, we learned that the USB ports in the entertainment system were not working. I did drive the car off the lot, but I now have to bring it back again next week to have that repaired. Minus the inconvenience of having to make multiple trips to the dealer to pick up and resolve these minor issues, the experience was wonderful. And I LOVE my new car!