Hi, we're happy you found our staff to be so supportive during your experience here at O'Neill's Chevrolet & Buick INC. If you have any further questions, please give us a call. We're always happy to help! Take care!
I understand all businesses are short-staffed. However, I spent nearly 2 hours at the dealership for an oil change. When I finally retrieved my vehicle, the tire pressure monitor indicated that the tires were not even addressed. My pressure was very low in two of the four tires, however, the technician indicated he checked it. I had to go back inside and have the tech add air to all four tires to specifications. All-in-all, I spent over 2 hours. Why go to the dealership if they're not going to be better than the quick lube places?
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (844) 315-0960 to discuss your concerns, as your satisfaction is of utmost importance to us.
Michelle the service writer is extremely good at her job! She made the whole experience enjoyable. She is a great communicator and she follows through on her promises. Brian Collins the service manager has a wonderful team and is a joy to work with.
I needed a quick fill of nitrogen, because my tires were low (and I couldn't go to a gas station for nitrogen). I came in without an appointment. Michelle had me taken care of quickly, including topping off all fluids. She may have stretched the rules a bit, but there was no charge.
My Jan. 6th experience was no different than any other dealership encounter at O’Neill’s Chevrolet and Buick inc. ALL have been top notch, professional, timely, friendly, problems addressed and remedied. The waiting area is very clean and comfortable.
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at O'Neill's Chevrolet & Buick INC! If you have any further questions, please give us a call. We're always happy to help!