Hello, we're glad to hear you enjoyed your visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at O'Neill's Chevrolet Buick!
The work was completed on time and on quoted price. I viewed the work being performed and was impressed with the professionalism in which my vehicles given. Its important to me that my dealership treat my vehicle as if it was their own and they do. My wife and I have been servicing here for 20 years without a any issues.
Brought the car in for oil change. Once there Jose realized thr kileage was close to 75K so gave me a quote for that. We also realized that we had an Emissions notice from the state so he was able to schedule that. All very much appreciated. The only issues I have Are that I was quoted in estimate of $280 an hour and a half for the oil change and 75K servoce to be completed. So iti was disappointing when the cost came in at $331 and took two hours and 40 minutes.
This was a last minute visit precipitated by a leaking front tire and I appreciate getting into cue at the last minute. I ended up having to get a new tire, which I understand, but was somewhat chagrined when I ended up spending almost three hours at the dealership, which could have been tempered, by keeping me apprised of exactly what was going on time-wise in resolving (acquiring and installing the new tire).
Greetings, and thank you for the review. We regret that there were aspects of your visit that were unsatisfactory. Please feel free to call us directly if you have any thoughts as to how we might be able to improve your experience further on your next visit.